If your washing machine won’t drain, your washing won’t be cleaned properly. There are several reasons for your washing machine not to drain. Please see if one of the following will solve the problem.

See if the pump filter is dirty or clogged

The most probable cause is a clogged pump filter. The pump filter should be cleaned every three months or when it’s clogged. This filter is installed to catch foreign objects like buttons or coins, and to prevent these items from entering the drain hose. It’s located at the bottom right-hand corner of your washing machine. 

To clean the pump filter, open the cover to expose the filter. Some washing machine models have a small hose stuck behind the cover to drain the water inside the filter. Others just discharge the water when the filter is pulled out. In both cases, it’s a good idea to place a bowl or some towels below the filter.

If you see a hose, pull it out and unplug it and wait for all the water to run. If not, turn the filter anti-clockwise and pull it out. Remove any dirt, hair or foreign object from the filter. Then give it a rinse under the tap.

Inspect the filter cavity to see if anything like dirt, coins or buttons are stuck in it. Give it a wipe with a damp cloth. Finally, replace and secure the filter by turning it clockwise, and pop the kickplate cover back on.

See if the drain hose is bent or clogged

The hose between your machine and the drain shouldn’t be bent or clogged. Check the hose, and unclog or straighten it if necessary. Otherwise, the water may not be removed from the drum completely. 

Make sure wastewater is not running back into the drum

If there are no problems in the pump filter or the drain hose, the drained water might be returning to the drum. To avoid wastewater being kicked back into the machine, do the following:

• Secure the drain hose in place at the rear of the machine and above the connection to the machine with the clip. Make sure the drain hose isn’t removed from its clip. 
• Make sure that the drain hose is connected to the waste outlet at least 40cm and at most 100cm above ground level. 
• Check that the hose is pushed about 15cm into the drain outlet. If it’s too long, cut it short.

Consider technical problems

If all else fails, your washing machine might have a technical problem. If you suspect this to be the case, contact an Authorised Service Agent.