There are several reasons for your washing machine to leak. Please see if one of the following will solve the problem.

See if the water supply connection is loose

Check the water supply connection to your washing machine. If it is loose, tighten the nut. 

See if the supply or drain hoses are bent or clogged

The water supply and drain hoses shouldn’t be bent or clogged. Unclog or straighten them if necessary. Replace leaking, punctured or rusted hoses.

See if the supply hose gaskets are loose

The water supply hose has a gasket on each side. These two gaskets may become loose over time. If water is leaking from the supply hose, you may need to replace the gaskets.

See if the extension hose connection is loose

Check the connection between any extension hose and the drain hose of your washing machine. All connections must be secure. Check the clamp to see if it has come loose over time. Tighten or replace if necessary.

See if the pump filter is dirty or clogged

The most probable cause is a clogged pump filter. The pump filter should be cleaned every three months or when it’s clogged. This filter is installed to catch foreign objects like buttons or coins, and to prevent these items from entering the drain hose. It’s located at the bottom right-hand corner of your washing machine. 

To clean the pump filter, open the cover to expose the filter. Some washing machine models have a small hose stuck behind the cover to drain the water inside the filter. Others just discharge the water when the filter is pulled out. In both cases, it’s a good idea to place a bowl or some towels below the filter.

If you see a hose, pull it out and unplug it and wait for all the water to run. If not, turn the filter anti-clockwise and pull it out. Remove any dirt, hair or foreign object from the filter. Then give it a rinse under the tap.

Inspect the filter cavity to see if anything like dirt, coins or buttons are stuck in it. Give it a wipe with a damp cloth. Finally, replace and secure the filter by turning it clockwise, and pop the kickplate cover back on.

Check the appliance’s balance

Your washing machine needs to stand level and balanced on its feet to function properly. Try rocking the appliance from side to side or back and forth. If it’s rocking a lot, your flooring or appliance's feet may be uneven. 

Use a spirit level to check the appliance's balance. If it's off, adjust the feet by reaching under your washing machine and finding the lock nuts on the feet. Loosen them and turn the feet clockwise or anti-clockwise, until they’re firmly in contact with the floor. Tighten all lock nuts again by hand.

Avoid overloading the appliance

Washing machines come in various loading capacities. If your machine is overloaded, detergent may get stuck between the creases of your clothes and not dissolve completely. Please consult your user manual for programmes and their laundry capacities. If you’re having trouble finding your manual, download it here using your product’s model number.

For more laundry tips, see our guides on how to load your washing machine properly and how much load your washing machine can handle.

Check that the door is closed properly

Water may leak from the door if it’s not firmly closed. Remove items that get caught in the door and push it closed until you hear a locking sound.

Check that the detergent drawer is closed properly

Make sure that the detergent drawer is closed properly. Your machine may develop a leak if it’s not closed completely.