Vibration or movement affect washing performance and can even damage your appliance. Please see if one of the following will solve the problem.

Make sure the transportation bolts and the protective Styrofoam are removed during installation

If it’s the first time you’re using your machine after installation, be sure to remove the transportation bolts and the protective Styrofoam.

Transportation bolts hold the drum in place to protect it against damage during transportation. They’re located at the back of the machine and can be removed simply by pulling them out.

The Styrofoam is located under the appliance. You’ll notice a strip of tape coming from under the machine towards the front. Pull this tape to free the Styrofoam.

Check the appliance’s balance

Your washing machine needs to stand level and balanced on its feet to function properly. An unbalanced appliance will vibrate and shake during operation. Try rocking the appliance from side to side or back and forth. If it’s rocking a lot, your flooring or appliance's feet may be uneven. 

Use a spirit level to check the appliance's balance. If it's off, adjust the feet by reaching under your washing machine and finding the lock nuts on the feet. Loosen them and turn the feet clockwise or anti-clockwise, until they’re firmly in contact with the floor. Tighten all lock nuts again by hand.

Make sure the load is evenly distributed

Your washing machine might vibrate or shake during operation if the load inside the drum is unevenly distributed. In this case, absorbent items such as rugs and blankets are generally the cause. To avoid unbalanced loads, wash bulky items like blankets with at least one other heavy item like a big towel or another blanket.

See if the pump filter is dirty or clogged

A hard item stuck inside the pump filter might cause vibration. This filter is installed to catch foreign objects like buttons or coins, and to prevent these items from entering the drain hose. It’s located at the bottom right-hand corner of your washing machine. 

To clean the pump filter, open the cover to expose the filter. Some washing machine models have a small hose stuck behind the cover to drain the water inside the filter. Others just discharge the water when the filter is pulled out. In both cases, it’s a good idea to place a bowl or some towels below the filter.

If you see a hose, pull it out and unplug it and wait for all the water to run. If not, turn the filter anti-clockwise and pull it out. Remove any dirt, hair or foreign object from the filter. Then give it a rinse under the tap.

Inspect the filter cavity to see if anything like dirt, coins or buttons are stuck in it. Give it a wipe with a damp cloth. Finally, replace and secure the filter by turning it clockwise, and pop the kickplate cover back on.