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FAQ's
My vacuum cleaner’s cord is not retracting fully. How do I fix a vacuum cleaner cord that won’t retract?
If your vacuum has a pull and release cord system, pull the cord until it stops extending and let it go. If it has a cord rewind function, pull the cord until it stops extending and press the rewind button. If only one part of the cord is retracting, try pulling the cord and releasing it again. If the problem persists, contact an authorised service agent.
The battery light on my stick vacuum keeps indicating even when I have changed the battery over?
If your vacuum has a pull and release cord system, pull the cord until it stops extending and let it go. If it has a cord rewind function, pull the cord until it stops extending and press the rewind button. If only one part of the cord is retracting, try pulling the cord and releasing it again. If the problem persists, contact an authorised service agent.
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