It’s normal to hear a humming noise while your induction cooktop is in use. The sound might get louder at higher power settings.

A second source of this noise might be the pot or pan placed on the cooktop. Try using another pot or pan to see if the noise continues. 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

Every Beko cooktop has a unique serial number. It’s located on the bottom of your appliance.

Since most cooktops are integrated, you will not be able to see the sticker containing the serial number once the appliance is installed. For this reason, serial numbers are also printed on stickers located on product boxes and the user manual. 

Glass ceramic cooktops are made from a durable material, but you still need to use appropriate kitchenware. Pans made from conductive metal work well, except for aluminium. Aluminium may damage the glass surface of the cooktop. 

Make sure that you only use flat-bottomed pans. This makes heat transfer more efficient and saves energy. The bottoms of the pots shouldn’t be smaller than the hotplates or burner caps or energy gets wasted.

Many Beko gas cooktops can be converted to work with LPG. In order to change your cooktop’s gas type, all injectors should be changed, and valves should be adjusted to new flow rate positions. This should only be carried out by a registered gas engineer or an authorised service agent. 

You can contact Beko to request new jets for LPG gas free of charge. Wait for the LPG conversion kit to arrive before booking an authorised service agent to install the appliance.

Induction hobs create heat from magnetic energy. This energy is only activated by ferromagnetic metals. Put very simply, you need pots and pans made of metals like stainless steel and cast iron that a magnet would stick to.

Materials like copper, aluminium, or ceramic will not work on induction hobs. The easiest way to test whether a cookware will work on an induction hob is to see if magnets stick to its base. Plus, it’s a good idea that the base be flat as induction energy is only activated by the touching of materials. 

Cookware manufacturers have been engraving a coiled spring symbol on the bottom of their products to help consumers recognise induction-safe items. Some products come with an induction plate on the base, despite being non-ferrous themselves. 

Follow these steps to place your hob’s burner heads and caps correctly. 

1. Find the small holes on the head pieces. Align these holes with the electrodes (or the ignition nozzles) on the hob and place the head. 

2. Make sure that the burner heads are laying flat and level.

3. Find the right size of burner cap for each head and place them right in the middle of burner heads. 

The burner heads and the caps need to be placed correctly for your hob to work properly. If the head or the cap is even slightly off-center or tilted, your hob may ignite slowly, unevenly or not at all. 

For more information on your hob's burners and pieces, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number.