Yes. Please contact an authorised service agent to get your jug replaced.

You can use all types of coffee beans, as long as they are properly grinded to be brewed in coffee machines. 

Before using your coffee machine for the first time, clean all parts that will come in contact with water and coffee. Keep the appliance unplugged during installation and cleaning.

Clean the coffee jug and the filter basket with warm water using a small amount of mild cleanser. Dry them both thoroughly before usage. 

Your appliance should be operated on even surfaces. Make sure that you have placed it on a flat, even surface before using it.

For the first use, run the appliance at least four times without coffee, using only water.

Every Beko coffee machine has a unique serial number. It is located on the bottom of the appliance.

Yes. We recommend using the appropriate kind of paper filters with your coffee machine.

Make sure that your coffee machine is plugged in to a working outlet. Some coffee machines have one button for brewing and another for keeping coffee warm. Check the keep-warm function to see if it is on. 

For more information on how to use your appliance, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number. 

If the problem continues, your machine might have a technical problem. If you suspect that to be the case, contact an authorised service agent.