If your appliance is turning on but not starting a programme, please see if one of the following will solve the problem.

Make sure child lock is not activated

This means that the child lock is activated. You can’t make any changes to programmes, temperature, speed or additional functions while the lock is active. 

To deactivate the child lock, press the first and second additional function buttons simultaneously for three seconds while any programme is running. The lights on the buttons will flash while you do so. 

You can also switch the programme selection knob to the On/Off position when no programme is running to deactivate the lock. 

The procedure to activate/deactivate the child lock may vary depending on your model. If the procedures described above do not work, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number.  

Check that the door is closed properly

If your washing machine detects that its door is open, it won’t fill with water. Make sure the door is firmly closed. Remove items that get caught in the door and shut it until you hear a locking sound.

Consider technical problems

If the problem continues, your washing machine might have a technical problem. If you suspect this to be the case, contact an authorised service agent.